Frequently Asked Questions
How orders work, how delivery and safety are handled, and what happens if something goes wrong.
How does a boosting order work?
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You pick a service, choose the options on the product page (level range, platform, speed) and check out. A verified player is assigned, and you follow progress in your account dashboard. Every order is handled manually by a person, never by a bot or script.
What is the difference between Piloted and Self-play?
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Piloted means a verified player signs in to your account and completes the work while you are offline. Self-play means you keep your own login and play alongside our team. Each product page lists the options that particular service supports.
Can I log in while a piloted order is running?
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Please do not. Logging in during a piloted session interrupts the booster and delays completion. If you need access to the account, message support first so the session can be paused cleanly.
How fast does an order start?
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Each product page shows its own estimated start and completion time, and those numbers apply to that service only. Most orders start within minutes of payment during normal hours; large or highly specific orders can take longer to staff.
Is my account safe?
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We connect through a VPN matched to your region, never use bots, macros or third-party automation, and never keep your credentials after the order is complete. We recommend changing your password after delivery as a final step.
Can my account get banned by the game publisher?
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Publishers set their own rules, and actions they take on an account are outside our control. We reduce risk with manual play and region-matched connections, but the risk is never zero. That trade-off is why we state it openly on every product page.
Do you keep my login details?
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No. Credentials are used for the session and are not retained after completion. Rotating your password afterwards is the final step on every piloted order.
What payment methods do you accept?
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Cards, PayPal, Apple Pay and Google Pay are supported at checkout. Prices are shown in the currency displayed on the product page at the time you order.
Can I cancel an order?
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Yes. Before work starts you get a full refund. After work has started, the refund covers the portion not yet delivered. The full rules, including timelines and exceptions, are on our refund policy page.
How long do refunds take?
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Requests are approved within one business day of confirming the case. Card refunds usually arrive in one to three business days, some wallets take up to five, and crypto returns to the originating address.
What if the order stalls or the booster stops?
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Contact live chat with your order number. Support can reassign the order or refund the undelivered part. You do not need to resolve it yourself in the dashboard.
Do you offer coaching instead of playing for me?
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Some services are coaching sessions rather than piloted work; those product pages say so explicitly. If you want a specific format and cannot find it, ask support and we will tell you what is available.
Are you affiliated with the game publishers?
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No. D4Realm is an independent service provider. All game names, trademarks and artwork belong to their respective owners.
How do I track my order?
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Sign in and open your account dashboard. Order status, progress and invoices are shown there. Tracking requires an account, so sign in with the email you used at checkout.
Still need an answer?
Live chat is staffed 24/7, or email support@d4realm.games and we reply the same day.