Refund Policy
What you can cancel, how partial refunds are calculated, and how long the money takes to come back.
1. Before Work Starts
Cancel any time before a player is assigned and you receive a full refund to the original payment method. Orders that have not started are refunded in full, with no cancellation fee.
2. After Work Has Started
Once a booster has begun, the refund covers the portion of the order that has not been delivered. If you ordered ten levels and five have been completed, half of the order value is refundable. We calculate this against the progress reported in your dashboard, not against time spent.
3. When We Cannot Complete an Order
If we are unable to finish your order for any reason on our side, you receive a refund for the entire undelivered portion. If nothing has been delivered, that means a full refund.
4. Orders That Cannot Be Refunded
Fully delivered orders are not refundable. Currency and item orders that have already been handed over in game are not refundable, because they cannot be recalled. Accounts that have been transferred to you and whose login details you have changed are not refundable.
5. Account Actions by the Game Publisher
Every game publisher sets its own rules, and actions they take on an account are outside our control. We use a region-matched VPN, never use bots or automation, and never keep credentials after completion. If a publisher action happens during an order, contact us and we will review the case individually.
6. How Long Refunds Take
We approve refund requests within one business day of confirming the case. The money then returns to your payment method according to your provider: usually one to three business days for cards, and up to five for some wallets. Crypto refunds are sent to the original wallet address.
7. How to Request a Refund
Open live chat on any page, or email support@d4realm.games with your order number. Tell us what went wrong. If the order is still running, we may first offer to finish or fix it, and you are free to accept or decline that offer.
8. Chargebacks
Please contact us before opening a chargeback. A chargeback usually freezes the order and delays any refund, while a direct request is normally resolved in a day. We cooperate fully with payment providers when a dispute is opened.
Short version
Nothing started: full refund. Partly done: refund for the rest. We failed: full refund for whatever was not delivered. Already handed over: no refund. Requests are answered within one business day.
Every order on D4Realm is covered by our refund policy for the part we have not delivered. Because most services are performed by a person over several hours, refunds are calculated against delivered progress rather than the calendar.
A partial refund is the order value minus the share already completed. The dashboard shows the progress your booster reports, and that number is what we use. If you believe the reported progress is wrong, tell us before the order closes so we can check the game data.
Approval takes one business day. Card refunds usually land in one to three business days, wallets can take up to five, and crypto is sent back to the originating address. We cannot speed up a provider's own processing time.